Store Policies

COVID-19 Related Shipping Delays

      Due to the COVID-19 pandemic, all international packages are facing significant delays.

      Postal delivery times are no longer guaranteed.

      To avoid lost packages in this busy time, we're only providing tracked shipping options.
      Packages will not be considered lost until 12 weeks have passed since ship out.

      We apologize for the delay and ask for your patience and understanding.

      Estimated Delays:
      USA:7-12 business days
      Canada: 2-10 business days
      International: 10+ business days (contact us if you'd like details on shipping to your country)

      Order Processing

      Please allow up to 14 days for your order to be packaged and processed.
      To reduce our exposed during the COVID-19 pandemic, order will be processed and sent in batches biweekly.

      Delivery Times

      *These are standard shipping times, not inclusive of any COVID-19 related delays.


      USA: 2-4 business days
      Canada: 2-8 business days
      International: 5-22 business days

      Cancellations, Returns

      Please note that we do not accept returns once your order has been shipped.
      If you would like to cancel an order that has not been yet shipped out, please contact us asap and we will return the original amount minus processing fees.

      Exchanges

      If something is wrong with your order, please contact us.
      We'd like the opportunity to make things right and are open to sending you a replacement.


      Pin Grading Policy

      Standard Grade

      All pins are fulfilled at standard grade unless otherwise marked in the product title.
      Enamel pins are handmade items, which means very few of them are "flawless".
      Our standard grade pins may have one or more minor imperfections but are generally very hard to notice.

      Examples of imperfections:

      • Small, superficial scratches on metal, enamel, or epoxy coating
      • Small specks or bubbles
      • Slightly low or uneven enamel fills
      • Slightly misaligned screen printing (if applicable) 
      • Some stray specks of glitter (if applicable)
      • Other imperfections that can only be seen at certain angles or lighting conditions

      If you have an issue with the grade of pin you received, please contact us with a detailed description and photos if possible.
      Mistakes do happen and we are open to sending out replacements for products which are not described as above.

       

      Seconds


      Seconds grades have one or more imperfections which are easier to spot.


      Examples of imperfections:

      • Scuffs or scratches on metal, enamel, or epoxy coating
      • Specks or bubbles
      • Low or uneven fills
      • Misaligned screen printing (if applicable)
      • Stray glitter (if applicable)